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Distributed Tracing

Collects and aggregates trace data from various endpoints to provide a comprehensive view of request flows from frontend devices to backend services and databases, including detailed timing information, service dependencies, and contextual logs.

OpenTelemetry nativeSaaS, on-prem, hybrid or BYOCNo per-user pricing
The problem

Common Challenges You Face

Real problems experienced by teams like yours every day

Can't Find Where Requests Are Slowing Down

“Requests touch 10+ microservices. We see the total latency but have no idea which service is causing the bottleneck.”

Errors Propagate Across Services

“An error shows up in Service E, but the root cause is actually in Service A. We waste hours debugging the wrong service.”

Database Queries Hidden in Black Box

“We know a service is slow, but we can't see which database queries, external APIs, or internal calls are causing the delay.”

Can't Debug Customer-Specific Issues

“Customer reports slow performance, but we can't trace their specific request through the system to see what went wrong.”

End-to-End Visibility

  • Trace every request across your full stack (frontend → backend → database → third-party APIs) to understand the complete execution path instead of debugging isolated failures.
  • Visualize full dependency flow to instantly identify which service, function, or external dependency is slowing down the transaction.
  • Aggregate trace intelligence at scale to uncover patterns like frequently failing endpoints, slow database queries, overloaded microservices, or unstable external calls.
  • Proactively alert on business-critical transactions such as checkout latency spikes, payment failures, login errors, or cart API downtime before they impact revenue.
End-to-End Visibility

Trace Search & Analysis

  • Analyze millions of traces in real time to detect system-wide anomalies, performance drifts, and hidden latency bottlenecks without waiting for incidents.
  • Search and filter traces instantly using powerful dimensions like endpoint, service name, region, user ID, customer segment, environment, or custom tags.
  • Group and compare traces across segments to identify recurring issues affecting specific regions, deployments, high-value customers, or certain API versions.
  • Trigger actionable alerts from trace analytics such as P95/P99 latency breaches, sudden error rate spikes, abnormal response size, or unusual dependency delays in critical request paths.
Trace Search & Analysis

Service-Level Insights

  • Track service health metrics in one view including latency, throughput, error rates, and request volume to understand real production performance.
  • Pinpoint which service is causing slowdowns by correlating traces with service-level performance trends, reducing guesswork during incident triage.
  • Compare versions and deployments to quickly detect regressions after releases and identify which code changes introduced latency or failures.
  • Set service-level alerts and thresholds for underperforming services, increasing error percentages, abnormal traffic surges, or degraded response times before user experience drops.
Service-Level Insights

Intelligent Trace Management

  • Control trace sampling and ingestion intelligently to reduce noise and costs while still capturing high-value transactions and critical errors.
  • Customize retention policies so important traces (payment, checkout, login, API gateway) stay longer while low-impact traces are stored efficiently.
  • Enrich traces with metadata and tags like tenant ID, customer plan, region, request type, deployment version, and feature flag to speed up debugging.
  • Create alerts based on trace intelligence such as endpoint-level P95 latency breaches, error rate exceeding 1%, dependency timeout patterns, or abnormal failure trends in payment and checkout flows.
Intelligent Trace Management
Outcomes

How Atatus Transforms Your Operations

Measurable improvements across your DevOps workflows and business metrics

  1. 01

    Find Slow Services in Seconds, Not Hours

    90% faster root cause analysis

    Visual service maps show request flow with latency breakdown for each hop in the chain.

    DevOps impact
    Instantly identify which service, database query, or external API is causing slowness
    Business impact
    Resolve performance issues 10x faster, improving customer experience
  2. 02

    Track Errors to Their Origin

    70% reduction in MTTR

    See where errors started and how they propagated through your service mesh with full stack traces.

    DevOps impact
    No more debugging the wrong service - trace shows exact error origin
    Business impact
    Fix bugs faster and prevent cascading failures
  3. 03

    Debug Individual User Requests

    Customer issue resolution 5x faster

    Search for specific user requests and see the complete journey through all services with timing and errors.

    DevOps impact
    Reproduce customer issues with exact request flow and timing data
    Business impact
    Resolve customer complaints faster with precise debugging data
Teams

Unified Observability for Every Engineering Team

Atatus adapts to how engineering teams work across development, operations, and reliability.

Customers

Powering better performance for modern teams

"Solid Product even better support." The integration path is incredibly simple/easy and the overall interface is very intuitive. That said, I had a handful of odd use cases that the support team was incredibly responsive in helping me work through.

Wes DSite Reliability Engineer
FAQ

Questions Engineers Ask Before Buying

Pricing, deployment, data and the agent. If something is missing, a person will answer it on a demo call.

  • Distributed Tracing is a method for monitoring and profiling applications, especially those built using a microservices architecture. It allows you to track a request as it travels through various services in your application, providing insights into the performance and behavior of each service involved.

  • Traces represent the entire journey of a request through your application. Spans, on the other hand, represent individual operations within the request, such as database queries, HTTP requests, or function calls. Spans are organized hierarchically to represent the flow of execution within your application.

  • Distributed tracing offers several benefits for understanding and troubleshooting complex systems in distributed environments:

    • Holistic view of transactions across multiple services and components involved in a request
    • Captures detailed timing information for each span or operation within a transaction
    • Pinpoint slow database queries, inefficient API calls, or high latency network connections
    • Trace the flow of requests and identifying the exact service or component responsible for the issue and redecue MTTR
    • Automatically maps out service dependencies by capturing the interactions between different services
    • Propagate contextual information such as request IDs, headers, and metadata across service boundaries
  • Atatus ensures minimal overhead with Distributed Tracing instrumentation through techniques like intelligent sampling to reduce data volume, efficient data collection methods to minimize resource usage, and asynchronous processing for batching data transmission, all aimed at minimizing impact on application performance while still providing comprehensive tracing capabilities.

  • Distributed tracing provides end-to-end visibility into requests as they traverse through various microservices. It captures detailed information about each transaction, including latency, errors, and dependencies. By analyzing distributed traces, enterprises can pinpoint performance bottlenecks, understand the flow of requests across services, and optimize resource utilization to improve overall system performance.

  • Yes, Atatus allows you to customize traces and spans according to your specific requirements. You can add custom tags, metadata, and annotations to traces and spans to provide additional context and insights into your application's behavior.

  • Atatus uses various propagation mechanisms, such as HTTP headers (e.g., Trace Context headers), to propagate trace and span context between different services. This ensures that the entire trace is correlated and aggregated correctly, even as requests traverse multiple services.

  • Atatus uses standard context propagation mechanisms like HTTP headers (e.g., Trace Context headers) or messaging protocols (e.g., AMQP, Kafka) to propagate trace and span context between services.

    When a request enters a service, it extracts trace context from incoming requests and injects it into outgoing requests to ensure continuity of the trace across service boundaries. This allows Atatus to correlate and aggregate data from multiple services into a single trace.

  • Yes, Atatus allows you to correlate distributed traces with logs and metrics collected from your applications and infrastructure. By tagging logs and metrics with trace identifiers or other contextual information, you can easily navigate between different data sources to troubleshoot and diagnose issues across your distributed system.

  • Atatus supports a wide range of products across various domains to help organizations monitor and optimize their systems and applications.

    • Application Performance Monitoring
    • Real User Monitoring
    • Synthetic Monitoring
    • Logs Monitoring
    • Infrastructure Monitoring
    • API Analytics
    • Database Monitoring
    • Kubernetes Monitoring
Get started

See the root cause first.

Start free and send your first trace with OpenTelemetry or the Atatus agents. APM, logs, RUM, infrastructure and SIEM, all on one timeline.

  • SaaS
  • On-premises
  • Hybrid
  • BYOC
  • No per-user pricing