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Maximize Student Engagement with Observability

Drive academic success by utilizing insights from performance metrics, system health, and user behavior to enhance the reliability of your online learning environment and optimize the learning experience.

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OpenTelemetry nativeSaaS, on-prem, hybrid or BYOCNo per-user pricing
The problem

Common Challenges You Face

Real problems experienced by teams like yours every day

Student Portal Crashes During Registration

“Course registration opens and the portal crashes or slows to a crawl, frustrating thousands of students and parents simultaneously.”

LMS Downtime During Exams

“Learning management systems go down during finals week or critical exam periods, causing chaos and academic disruption.”

Slow Grade Calculations

“Grade calculation jobs take hours or fail silently, delaying report cards and causing complaints from students and parents.”

Integration Failures with SIS

“Student Information System integrations break, causing enrollment data sync issues that administrators discover too late.”

Monitor Student Engagement and Platform Performance

  • Real User Monitoring tracks student sessions, page loads, and performance across devices and locations.
  • Error Tracking captures errors when video lectures freeze, assignments fail to upload, or modules crash
  • Infrastructure Monitoring tracks server resources during peak periods like registration and exam deadlines.
  • External Services Dashboard monitors third-party integrations for slow loading or service disruptions.
Monitor Student Engagement and Platform Performance

Ensure Uptime During Critical Academic Events

  • APM tracks database and API performance during peak exam periods and assignment submissions.
  • Distributed Tracing identifies latency in authentication, content delivery, and grading workflows.
  • Infrastructure alerts trigger before resources max out during registration windows or finals week.
  • Deployment Tracking correlates platform updates with performance changes.
Ensure Uptime During Critical Academic Events

Optimize Learning Platform Performance Across Devices

  • RUM segments compare experiences on laptops, tablets, smartphones, and Chromebooks.
  • Resource Timing identifies slow-loading videos, PDFs, and interactive learning tools.
  • Session Replay shows what happened before students abandoned modules or encountered errors.
  • Core Web Vitals ensures fast loads and smooth interactions that keep students focused.
Optimize Learning Platform Performance Across Devices

Monitor Integrations and Backend Services

  • External Services tracking monitors SSO, video conferencing, plagiarism detection, and library databases.
  • Distributed Tracing determines if failures originate from your platform or external providers.
  • Database Monitoring catches slow queries for grades, enrollments, and course catalogs.
  • Log correlation connects frontend errors with backend failures to pinpoint root causes.
Monitor Integrations and Backend Services
Outcomes

How Atatus Transforms Your Operations

Measurable improvements across your DevOps workflows and business metrics

  1. 01

    Handle Registration Spikes Without Crashes

    99.9% uptime during registration

    Monitor concurrent user sessions, database connection pools, and API response times during peak registration periods.

    DevOps impact
    Proactive capacity planning prevents portal crashes during critical enrollment windows
    Business impact
    Maintain institutional reputation and prevent student frustration during registration
  2. 02

    Keep LMS Online During Critical Periods

    Zero LMS outages during exams

    Track Canvas, Blackboard, or Moodle performance with alerts for degradation before students notice issues.

    DevOps impact
    Real-time monitoring of LMS integrations, quiz submissions, and grade processing
    Business impact
    Prevent academic disruptions and maintain educational continuity
  3. 03

    Optimize Student Data Processing

    80% faster grade processing

    Monitor grade calculations, transcript generation, and SIS sync jobs with automated failure detection.

    DevOps impact
    Track batch job performance and identify database bottlenecks in reporting queries
    Business impact
    Timely grade delivery and accurate student records
Teams

Unified Observability for Every Engineering Team

Atatus adapts to how engineering teams work across development, operations, and reliability.

Customers

Powering better performance for modern teams

"Solid Product even better support." The integration path is incredibly simple/easy and the overall interface is very intuitive. That said, I had a handful of odd use cases that the support team was incredibly responsive in helping me work through.

Wes DSite Reliability Engineer
FAQ

Questions Engineers Ask Before Buying

Pricing, deployment, data and the agent. If something is missing, a person will answer it on a demo call.

  • Registration crashes happen when thousands of students hit the portal simultaneously, overwhelming database connection pools, session storage, or application servers. Atatus helps you handle these predictable traffic spikes.

    Monitor concurrent user sessions, database connection usage, and API response times during registration windows. Set up load testing based on historical enrollment data. Get alerts when capacity approaches limits so you can scale proactively. Universities using Atatus maintain 99.9% uptime during registration.

  • LMS performance during exams is critical. Atatus monitors quiz loading times, submission processing, and auto-save functionality to prevent data loss and frustration.

    Track concurrent test-takers, database query performance for question retrieval, and media loading (images/videos in exams). Identify bottlenecks before exam day. Ensure auto-save operations don't fail, costing students their work. Monitor exam completion rates to catch technical issues early.

  • Yes, educational platforms rely on many third-party services. Atatus tracks API calls to all external services, showing response times, error rates, and availability.

    See when Zoom integration is slow (affecting virtual classes), if Turnitin submission processing is delayed, or if payment gateways fail (preventing student enrollments). Get alerts when third-party services degrade so you can communicate issues to students proactively.

  • Atatus's Real User Monitoring shows actual student experience by course, page type, and module. See which course pages load slowly, which assignments have high error rates, and where students abandon workflows.

    Identify if specific course content (large video files, complex simulations) causes performance issues. Track by department, course level, or instructor to find problematic areas. Help instructors optimize their courses based on performance data.

  • Educational mobile apps (meal plans, room access, class schedules) must be reliable. Atatus monitors mobile app performance across iOS and Android devices.

    Track API response times for meal plan checking, room access authorization, schedule retrieval, and push notification delivery. See if students on older devices have poor experiences. Monitor app crashes and errors that prevent students from accessing critical services.

  • Atatus provides real-time alerting with smart escalation. When critical services fail (portal login, grade submission, course registration), your team is notified instantly via Slack, email, or PagerDuty.

    Pre-built dashboards for education show student-facing metrics, allowing non-technical staff to see system health. Detailed error traces help developers fix issues fast. Universities typically resolve critical issues 70% faster with Atatus's contextual alerts and diagnostics.

  • Atatus offers special educational pricing that's significantly more affordable than enterprise monitoring solutions. We understand education budgets and provide flexible plans based on student count.

    Start with core monitoring for critical systems (registration, LMS, authentication) and expand as needed. Our transparent pricing eliminates surprise costs. Many universities reduce total monitoring costs by 60% while improving reliability after switching to Atatus.

Get started

See the root cause first.

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Start free and send your first trace with OpenTelemetry or the Atatus agents. APM, logs, RUM, infrastructure and SIEM, all on one timeline.

  • SaaS
  • On-premises
  • Hybrid
  • BYOC
  • No per-user pricing